Privacy Policy

Data protection is of a particularly high priority for the management of Smarteyeapps.com. When the processing of your personal data is necessary and if there is no basis for such processing, we will obtain your consent.

Processing of personal data, including your name, address, email address, or phone number will always be in line with the General Data Protection Regulation (GDPR), and in accordance with other data protection regulations applicable to Smarteyeapps.com.

Via this data protection declaration, we are informing the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, you are informed, by this data protection declaration, of the rights to which you are entitled.

As the data controller and data processor, Smarteyeapps.com has implemented numerous technical and organizational measures to ensure complete protection of your personal data throughout the website. Since Internet-based data transmissions may have security gaps, absolute protection is not guaranteed. This is why every data subject is free to transfer personal data to us via all available means, e.g. by email or phone support.

• Information that we obtain from buyers
• Names, member names, email address, phone number, other contact details, information about your computer and about your visits to and use of this website (including information about your browser, IP address, general location by your browser), responses to the surveys initiated for research purposes, support queries, web analytics data and information that you provide when you fill in forms on our websites.
• We may use this information to respond to your requests or correspondence, to provide customer service (or for statistical purposes), analysis for management purposes in order to administer the website, improve products/services, send technical notices/updates, security alerts, changes in policy notifications, administrative messages, so we are able to prevent fraud, breach of policies/terms, and threats or harm.

• Information that we obtain from website visitors

The device type and browser you are using, network connection, IP address, information about the cookies installed on your device, support queries, and web analytics data. Also, we may collect personal information submitted by you via any feature available on any of our websites.

• Information that we obtain from users who referred to chat support
• Name, email address, information about the device and browser you use, chat transcript, and other personal information you provide to us during our chat. Pursuant to our ToS, we may request additional documentation from you during our chat to verify your identity or for support purposes.

How do we collect personal information?

1. When you perform certain actions like register on our websites, buy/order items or services on our sites, subscribe to our newsletter, submit feedback, enter a contest, fill out a survey, or send us a communication via any available option.
2. We collect personal information automatically as you navigate through the sites or through a 3rd party when you use services associated with our sites.
3. You may be asked to provide login details to your website or hosting account (server) in the event you ordered additional services from our partners like template installation, logo implementation, WordPress plugins installation, and so on. In this case, you may or may not provide login details to your website or hosting account, but please be advised that if you refuse to provide login details to our partners they won’t be able to perform the service you ordered.

When do we disclose your personal information?

1. It is needed for support purposes and/or licence validation/activation.
2. It is required by the law either to protect our rights, or someone from injury, and/or to comply with a judicial proceeding, court order, or legal process served on the Company.

Third-party Services

1. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
2. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
3. or these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
4. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
5. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
6. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Payment Services

1. We use Razorpay and Paypal for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
2. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
3. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
4. For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.co , paypal on http://paypal.com

How long do we keep your personal information?

Your private information is kept on our servers as long as it is needed to provide you with our services and to be able to comply with the legal obligations.

If you don’t want us to store your personal information you have the right to get it erased, but in this case, we’ll have to close your Smarteyeapps.com account.

All information about deleted accounts is kept on our servers so we are able to use it for our legitimate business interests: to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and/or take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

How can you access and manage your personal information?

All personal information that we collect about you is available in your account. You have the right to make all the necessary edits and corrections of any errors available in this data.

You can receive your personal information in a structured, machine-readable format, erase it, or restrict its processing, also you can object to the processing of your personal data based on a set of our legitimate interests, such as profiling for direct marketing, and cases where we have asked for your consent to process your data.

There are a number of situations when these rights can be limited, and there are a number of cases where we can retain your information after you withdraw your consent.

Cases where we may require your personal information to be compliant with legal or contractual obligations. If you do not provide us with such data we will not be able to manage relationships with you. In all other cases providing requested information can be optional.